Monday, April 20, 2015

Meet Your Merchant - Justine's Ice Cream Parlour

Name Of Business: Justine’s Ice Cream Parlour
Location:  106 N. Talbot St. St. Michaels, MD
Phone number: 410-745-0404
Hours of operation:
Monday – Thursday 12:00 p.m. – 8 p.m. 
Friday – Sunday 12:00 p.m. – 9:00 p.m.

Who are the owners?  
Kathy Lash & Joe Trippi 
Tyler Heim, Manager 

How and why you started your business
Justine's Ice Cream Parlour has been scooping ice cream and selling shakes for over 25 years in St. Michaels.  In 2012, we purchased the ice cream parlour because my family always loved visiting Justine's in the summer.  We all enjoyed the selections on Tom Quimby’s Famous Wall of Shakes and we wanted to bring that original energy, style, and those recipes back to the parlor.  Quite frankly, we thought it would be fun – and it has been! 
What do you sell/make/do? 
We work hard to give our guests a total ice cream experience.  We have been serving premium Jack and Jill Ice Cream since the store opened.  Last year we added to our selection of flavors making our own "homemade" ice creams.  We serve our guests the highest quality products and a variety of frozen dessert treats.  We still make our root beer floats, banana splits, ice cream sodas and New York egg creams the old fashioned way but have added new innovative sundaes to the menu to appeal to every taste.  We love ice cream! 
Where is your business located and why did you choose your location? 
Justine’s is located at 106 North Talbot Street in St Michaels. 
What strategy do you use to draw people to your establishment?
Justine's has been a mainstay business in St Michaels for over 25 years and is known by locals and returning visitors as a fun spot for a delicious frozen treat.  We believe that ice cream should be as much about memories as it is about new discoveries.  We have created unique flavors for our homemade ice cream --flavors that are inspired by ingredients that are available to us locally and reflect the season.  We want every visit to Justine’s to be an experience – something that our guests will remember and join us again. 

What is your strategy for growth in the next year? 
In previous years, our business plan was based on a business to customer strategy.  This year, we want to expand to a business to business strategy and sell our homemade ice cream flavors outside of Justine’s.  We hope that you will soon find our Cocoa Dream, Raspberry Oreo, Rum Raisin and CafĂ© Mocha flavors at your favorite local restaurants. 

What is the best thing about running a business here? 
It has to be the people – our guests and friends who have been so loyal to us year after year.  Without them, we would not have the opportunity to grow our business.  We feel very blessed to have such loyal friends and promise to keep working hard to serve the highest quality ice cream desserts with friendly prompt service.

Tuesday, April 14, 2015

Meet Your Merchant- Black Walnut Point Inn - Tilghman Island

Name Of Business: 
4417 Black Walnut Point Rd, Tilghman Island
Phone number: 410-886-2452
Hours of operation: 
9am-5pm, Everyday

Who are the owners?
Bob and Tracy

How and why you started your business? We were led to the Inn eight years ago.  It’s a long story, but in a nutshell, Tracy was shown the Inn and point in a vision when he was three, painted it when he was twelve, and Bob and Tracy first came to the Inn eight years ago and knew God wanted them at the Inn.  We took over the Inn five years ago.  Since then new guests, weddings and people who have needed to be at the Inn have utilized their Sanctuary Discount, and then business has grown every year.
What do you sell/make/do?  Bed and Breakfast, Weddings, Respite.  
We are open year-round, so everything is heated and air conditioned. The waterfront cabins feature private screened-in porches, full kitchens, gas fireplaces and king-sized beds overlooking the Choptank River.  The main house is a 1840's farm house, and features four unique choices to stay, and includes the common eating and relaxing areas, including a breathtaking view on the screened porch. 

Where is your business located and why did you choose your location?  Please see above.  We have also expanded with fund raisers for the local community. We also advertise with Gift Certificates for specific Silent Auctions in the Baltimore and DC community.
What strategy do you use to draw people to your establishment? We tell our story and advertise the ‘secret place of peace’.  Our location and marketing describes a place to get away from the norm, with nature, seasonal interest, gardens - both flower, vegetable and fruit and peace that surrounds us.  Sunrise and sunsets on both sides of our lawn lure guests to the Inn.

What is your strategy for growth in the next year? Our weddings and ability to host guests and events year-round have increased our season.  Internet marketing through hotel sites have proven very beneficial.

What is the best thing about running a business here?   We are doing what we are supposed to be doing.

Saturday, April 11, 2015

Meet Your Merchant - Sail Selina II


Name Of Business: Sail Selina II
Location: 101 N Harbor Road, St Michaels
Facebook: SailSelinaII
Phone number: 410-726-9400
Hours of operation: 10am-9:30pm
Who are the owners?                  Capt. Iris Clarke
How and why you started your business?  I inherited my grandfathers yacht the Selina II in 2001 and did a major restoration on her before I started offering sailing charters in 2003. 
What do you sell/make/do? We offer sailboat rides, sunset champagne cruises, private charters (especially popular with young couples getting engaged), romantic table for two dinner cruises, beer & wine tasting tours, ♥elopements and small intimate weddings♥, sailing lessons, anything to do with being on the water on a sailboat.  We love to set sail!
Where is your business located and why did you choose your location? I chose to run Selina II in St Michaels because it is the community closest to where I live on the shore that has enough tourism to support a charter boat business.  Subsequently I have moved to the area, I love it here

What strategy do you use to draw people to your establishment? Trip Advisor reviewers have been very kind and other folks read the rave reviews and sign up. Many folks find us on the web, and lots of the B&B owners refer guests to us.  We also get a lot of repeat business, its nice to see everyone come back.

What is your strategy for growth in the next year? I just try to keep up with what everyone says you should do, have an online presence with google, facebook & other social media, and create package deals offering an overall enhanced St Michaels experience.  This year the Knot's concierge service has picked us up as their elopement offering, we are very excited.

What is the best thing about running a business here? Everyone is so friendly.  St Michaels has a disproportionately large percentage of warm hearted, smart, great people many of whom I call friends. I am so lucky to call this port home.

Friday, April 10, 2015

Meet Your Merchant - Olivin's

 Name of Business:  Olivin's 
205 N. Talbot St. St. Michaels, MD 21663
Facebook: Olivin's
Phone number:  
Shop: 410-745-2062  Cell: 410-924-6607
Hours of operation: 
April- May 1st Monday and Thursday 10-4
Friday and Saturday 10-5 
Sunday 11-4
After May 1st:  Monday thru Saturday  10-5, Sundays 11-4

Who are the owners? Bill Acosta
How and why you started your business?  Went to a tasting room in New York and loved it. Decided it was time to get back into my own business where I could be creative. I used to own a health club for 18 years in PA. I am a personal trainer and life coach. I missed interaction with people and having a business to let my creative juices get used. I like the best of everything in life and with health background felt EVOO, aged balsamic vinegar,coffee,dark chocolate and sea salt were better choices . As a former trainer and life coach I enjoy helping others have a fun experience and take there tastes buds on a journey.

What do you sell/make/do?  Olivin's is that fun tasting experience. We sell Extra virgin flavor infused olive oils, aged Italian Balsamic vinegar, flavored sea salts, Artisan dark chocolate, award winning maple syrup, amazing lemon curd, locally fresh roasted coffee and more. I search the globe and try to source locally whenever possible for the best healthy products.

 Where is your business located and why did you choose your location?  Olivin's is located at 205 North Talbot street near Mill street. I chose the location because there was a public parking lot and rest rooms in back and entrance to CBMM.

What strategy do you use to draw people to your establishment?   My strategy is simple: Put others 1st above profits. Provide a fun tasting experience in St Michaels. Yes you can taste pretty much everything we sell. A huge inventory and selection to choose from. Plus and coach who loves people to guide you on your adventure. We provide pairings and give many cooking suggestions.. I feel networking with other businesses is also very important. I see a vision that we make St Michaels an amazing destination for day trippers and vacationers and maybe they make this their home.. You the customer comes first. We strive to make that happen. We listen to our customers and will continually push towards being the best we can be for them period.

What is your strategy for growth in the next year?   My strategy for growth is do it better, listen better and be creative and cutting edge wherever possible. I have faith that I am the worker and God will be faithful to that as I trust him. Showing others kindness and compassion in a world that needs unconditional love is my core belief.

What is the best thing about running a business here?   The best thing about running a business is be able to have an avenue for my creativity and be in a position to serve others to make there life a little better. I feel I was led to St Michaels and love this opportunity. Thanks to all my supporters and friends and family who make this adventure possible.

Monday, April 6, 2015

Meet Your Merchant - Flying Fred's

Name Of Business:  Flying Fred's
Location: 202 N Talbot St St. Michaels MD 21663
Facebook: Flying Fred's
Phone number: 410-745-9601
Hours of operation: 
April -  Wednesday to Monday 10am to 5 pm
May - December 7 days a week 10 am to 5 pm
Who are the owners? John and Bonnie Booth  
How and why you started your business?  It all started with an adorable brown and white Jack Russell Terrier named Fred who began coming to work with us at Five Gables Inn & Spa when he was just a spotted little puppy.   
We decided that our love for our own animals could be reflected into a pet boutique, knowing that we could offer personalized service and distinctive accessories and gifts to fellow pet lovers. Naming it after Fred and his amazing jumping ability seemed the most obvious choice.
What do you sell/make/do? We sell Treats, Toys, Collars, Leads and unique gifts for pets and their owners.
Where is your business located and why did you choose your location?  We are located on Talbot Street right across from Five Gables Inn & Spa and we are the very own Pet Boutique of the pet friendly Inn.
What strategy do you use to draw people to your establishment?  We carry high quality healthy treats for pets and if you bring your pet they will get a free treat.
What is your strategy for growth in the next year?  Our goal is to expand our customer service to locals and visitors with specialty gifts ready to go for all occasions. We will put it  together with love and care to cater to  all your and your pets needs.
What is the best thing about running a business here?  St. Michaels is known as a very dog friendly town .

Friday, April 3, 2015

Meet Your Merchant - Dragonfly Galleria

Name Of Business:  Dragonfly Galleria 
Location: Old Mill District
605 S. Talbot St. and
100 E. Chew Ave., St. Michaels, MD.  21663
Website info:
Facebook:  DragonflyGalleria
Phone number:
(410) 745-5600   Cell:  (410) 409-2454
Hours of operation:
Tuesday-Sunday 10:00 am- 6:00 pm

Who are the owners?       
 Shelley Abbott and Anita Campbell

How and why you started your business?  Dragonfly Galleria was opened in Cambridge, MD in 2013 and relocated to St. Michaels December of 2014.  We started our business because we believe everyone deserves access to the “Magic Of Art” at an affordable cost.  Our Galleria houses museum quality art such as Renoir and Salvadore Dali, to your next door neighbor’s creations.  Our owners have been avid art collectors for years as well as being crafters and designers of many items sold in the Galleria. 
What do you sell/make/do?  Acrylic and Oil Paintings, Photography, Notecards, Jewelry, Stone Sculptures, Etched and Painted Glassware, Soaps & Lotions, Collectibles, Native American Items, Stained Glass and Mosaics, Wind chimes and Mobiles, Crab Basket Art and Sea Glass, Buoy Fish and Gifts Galore. All of our creations are hand crafted originals or vintage collectibles.

Where is your business located and why did you chose your location?  The Old Mill District in the Old Mill Building 100 E. Chew Avenue, St. Michaels, MD  We chose this location because it is a very artisan area of St. Michaels filled with charming historical buildings and will soon be home to two museums in the near future.
What strategies do you use to draw people to your establishment?  We advertise daily and offer great discounts to all of our customers.  We change our inventory each day always inviting a new form of art to our collections.  We are also very supportive of our community offering classes and education of the Arts to both adults and children
What is your strategies for growth in the next year?  We are planning to expand in the very near future to a building located adjacent to us offering availability to offer a larger selection of Art as well as classroom area for our upcoming art classes and exhibits.  It is our goal to have ample room for parking, an area for relaxation and the utmost ease of shopping to our visitors.

What is the best thing about running a business here?  Customer turnover, continuous events and promotions within the town, great access from major areas of the state, publicity of St.Michaels in newspapers and tourist publications.

Meet Your Merchant - Five Gables Inn & Spa

Name Of Business:  Five Gables Inn & Spa
Location: 209 North Talbot St.
Phone number: 410-745-0100
Hours of operation: 7 days/week, year ‘round

Who are the owners?  John & Bonnie Booth
How and why you started your business?  Armed with four Golden Retrievers and four cats, John & Bonnie made their way to the Eastern Shore in search of a more tranquil lifestyle.  John kept his eye on an historic brick building situated in a prime location downtown.  When it came on the market in 1992, he purchased it, renovated it, coined it The Brick House and helped Bonnie open a fine needlepoint shop called B’s Stitches.  In 1995, the building next to the Brick House came up for sale.  John and Bonnie renovated it as well, joining the two houses to create an eight-room bed and breakfast property.  Three years later, they noticed that the stately, colonial-style white house across the street was for sale.  The Booths’ purchased it, renovated it and added eight more guest rooms an indoor pool and Spa to entice guests to visit during the winter months.  The name was then changed to Five Gables Inn & Spa.  Today, Five Gables has 20 guest rooms and suites, an Aveda Spa and a dedicated meeting facility that can accommodate groups up to 20 people.
 What do you sell/make/do?  We offer our guests luxurious accommodations, a comforting and relaxing spa as well as exceptional Eastern Shore hospitality.
Where is your business located and why did you choose your location? Five Gables is located right on the main street of St. Michaels, within walking distance to all the town has to offer.

What strategy do you use to draw people to your establishment? We use a wide variety of different marketing techniques customized to appeal to discerning travelers.
What is your strategy for growth in the next year?  As technology constantly changes, we continually educate ourselves to stay on top of the latest trends.

What is the best thing about running a business here?  We feel that St. Michaels offers the best in the Mid-Atlantic Region.  After all St. Michaels is the “Heart and Soul of the Chesapeake Bay”   

Meet Your Merchant- B's Stitches Needlecrafts

Name Of Business:  B’s Stitches
Location: 209 North Talbot St.
Facebook: Bs-Stitches
Phone number:  410-745-6146
Hours of operation:  
10:30am – 4pm Monday, Thursday, Friday & Saturday

Who is the owner?  Bonnie Booth

How and why you started your business?  I have a background in art and wanted to do something with it.  I taught myself how to needlepoint and opened my shop.  I love working with hand painted canvases and all the various threads you can use on canvas.
What do you sell/make/do?  Hand painted needlepoint canvas and everything that goes with this including lessons.

Where is your business located and why did you choose your location?  It is in the front of Five Gables.

What strategy do you use to draw people to your establishment? Website/Facebook

What is your strategy for growth in the next year?  Upgrade website

What is the best thing about running a business here?  I love the mix of tourists and locals who come into my shop.  Love all the friends I’ve made.

Wednesday, April 1, 2015

Meet Your Merchant- The Crab Claw

Business: The Crab Claw
Address: 304 Burns Street St. Michaels
Phone:  410-745-2900
Hours: Seasonal March-October Opens at 11am

Who are the owners?
Tracey Jones Wass and Sylvia Jones

How and why you started your business?
The Crab Claw was originally an oyster and clam shucking house, and a wholesale live crab distributor from local watermen to restaurants and businesses over the Bay Bridge.  Eventually it was decided to open a crab house.

What do you sell/ make /do?  
 The Crab Claw is a full service seafood restaurant and specializes in Chesapeake Bay fare. It has been a favorite of locals and visitors for 50 years.   The menu over the years has expanded to include locally caught fish, crabs, clams and oysters, and other regional favorites, like this yummy steamer bucket shown on the left.

Where is your business located and why did you choose your location?   The business started in the 1950's as The Eastern Shore Clam Company, a clam and oyster shucking house. Local watermen came in daily with their catch of oysters, clams or crabs. 
The Crab Claw is located along the St Michaels Harbor on Navy Point, next to the Chesapeake Bay Maritime Museum.  The old shucking house was a prefect spot for a restaurant, and The Crab Claw was born.

What strategies do you use to draw people to your establishment?
For 50 years we have provided good food and excellent service, and repeat customers, year after year. Celebrating our 50th year, we have generations of families that have grown up dining at The Crab Claw.  We also participate in WineFest at St Michaels and St Michaels BrewFest as pouring venues. Participating in these festivals is another way we can introduce new customers to our restaurant.

What is your strategy for growth in the next year?
We're developing ideas to bring new and repeat customers to The Crab Claw.

What is the best thing about running a business here?
The opportunity to live and work in a small town atmosphere is the best thing about St Michaels.